FAQ

1. What is your shipping policy?
We offer free standard shipping on all orders within the United States. Orders are processed within 1-2 business days and typically arrive within 3-7 business days, depending on your location. For international orders, shipping fees will apply.

2. Do you offer international shipping?
Yes, we offer international shipping! Shipping fees will be calculated at checkout based on your location. Please note that customers are responsible for any customs duties or import taxes that may apply.

3. How do I track my order?
Once your order has shipped, we will send you a tracking number via email. You can use this tracking number to monitor your package’s journey.

4. What is your return policy?
We offer free returns and exchanges on all eligible items within 30 days of receiving your order. Items must be unused, unworn, and in their original condition to qualify for a return or exchange. Simply contact us for a prepaid return label, and once we receive your return, we will process your refund or exchange.

5. How can I contact customer service?
If you have any questions or need assistance, you can contact our customer support team via email at [support@amarae.com]. We aim to respond within 1-2 business days.

6. How should I care for my jewelry?
To keep your Amaraé jewelry looking its best, avoid exposing it to harsh chemicals, water, or extreme temperatures. Store it in a jewelry box or pouch to prevent scratches and tarnishing. For cleaning, use a soft cloth to gently wipe your pieces.

7. Do you offer gift wrapping?
Yes! We offer complimentary gift wrapping on all orders. If you’d like your item wrapped, simply let us know during checkout, and we’ll make sure it arrives beautifully packaged.

8. How do I know my ring size?
To ensure the perfect fit, we recommend checking your ring size before placing an order. You can use a ring sizer tool or visit a local jeweler for an accurate measurement. If you’re unsure, feel free to contact us for guidance.

9. Can I modify or cancel my order?
Once your order is placed, it is processed quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request before it ships.

10. Do you offer discounts or promotions?
From time to time, we offer exclusive promotions and discounts. Be sure to sign up for our newsletter to stay updated on sales, new arrivals, and special offers.